It’s really simple actually. When a touch screen stops working after a phone is dropped it’s sometimes due to the digitizer connection coming loose internally. In most of the cases, the touch screen will work as usual after the device reboots. The recovery screen will appear. thanks for the response but you already actually answered that question by telling me that the buttons work .. that shows the phone is active, head over Recovery and Clear Cache only then Reboot back to system that may or may not help. I would like to see if perhaps one of our CPA's are able to assist you in troubleshooting further. It is likely that the company may release an update to fix this problem, but until then, you will have to try one of the methods mentioned above. Here are some more situations that can assure you that you are facing Android black screen of death. Try using a different cord to charge it and see if it works. I'm going to try that. Visit our website for more details! If you are in a building, move towards a window. Restarting the phone will fix the problem, but after a couple of hours the screen on the phone will not rotating to landscape. I can't answer calls or could turn my alarm off. The notification light of your Android device keeps blinking but the device is not responding. If you want to get involved, click one of these buttons! if you go into recovery and then the recovery menu that has the factory reset in it .. there is a menu item for wiping the cache partition .. you can try that .. like i say that shouldn't effect the operation or settings of the phone but may clear out any corruption if it exists. Part 2. When you see the phone start to boot up release the power button and in a few seconds release the volume up button. Help? If that doesn’t work, fixing the digitizer requires taking the phone apart. Move to an open space. An unresponsive touch screen on an Android phone or any smartphone for that matter could be just a result of a minor software-related issue or a serious hardware problem involving the screen … My ZTE Grand X Max 2 will not boot past the Cricket screen. Do not get worried, it’s not difficult! Generally, if it's a small bug, powering off your device can immediately fix the problem. This has been verified .. The screen is fine and no water damage. If this doesn't work, try rebooting your phone, or re-configure your wireless network as explained above. Which software version are you right now? However, the touch screen may still not working properly after restarting. Timothy Ford - If this doesn't work, check the service area with your service provider. Believe it or not but your broken power button could be the result of some software issue that exists on your phone. But what if even in those rare moments, your phone decides to ditch you. After unplugging I went to use the phone and again, the screen didn't react to my touch. So, has anyone else had the issue of the screen not responding? How to Recover Data from Broken Android Phone with OTG USB Cable & Mouse? My ZTE Touch Screen stopped Working. ZTE USA manufacturers a variety of popular phones. Purchase a memory card from your cellular dealer to add data storage. no problem, i'm not part of the Moderator Community but if i can help, i'll always be here to help. Once I replaced the battery and turned it back on everything looked fine but the touch screen would not respond. - The phone screen is damaged badly and unable to recognize your touch. In such situation, try to boot the phone … Make sure your hands and phone are clean and dry before touching the screen. I love my zte blade max 2s but I'm extremely frustrated with the fact I can't get the screen timeout to last longer than a CPL of seconds in my phone. Technician's Assistant: Have you done a hard reset on your Grand by holding down the power button until it vibrates or beeps? If not, continue to the next step. Jul 28, 2016 #2 Sounds like a power problem. The mobile is rebooting and crashing more often and the battery is draining a lot faster. For example, by connecting a mouse to your phone via OTG cable, you can use the mouse to control the phone without touching the screen. i imediately pulled the battery and restarted. No, not throwing it on the ground hoping it will break. And if your ZTE device is not rooted, then you need to install the Screenshot It Enabler application on your PC or Mac. After some times, the phone stop responding; the touch does not work at all. If your glass screen has cracked, we carry the glass lens, screen and front cover. As far as magnets, none are near when it happens. Please continue to post, as we will be waiting to hear. Recently my phone screen turned off while connected to the charger but the phone was still active, the home buttons were still even lighting up. You may have touchscreen issues if your device: Screen doesn't respond to your touch; Freezes; These steps help identify and resolve the underlying cause. Then, make sure you are using the appropriate charger for the ZTE Awe and that the charger is plugged into an outlet that works. Seeing as the only way to control your android device is the touch screen, a broken device can cause you a lot of worries. Enter LG Mobile Phone Recovery Mode. Hello everyone. 3 .Now release your fingers, you are going to enter Android system recovery screen. At this time, stop searching on the Internet and trying every method you find cause one wrong selection can wipe your data on Android phone. Does this mean my auto-brightness control is broken? Sorry to hear you're having issues with your device at the moment. Locking/Unlocking the Screen and Keys Your phone allows you to quickly lock the screen and keys (put the phone into sleep mode) when not in use and to turn the screen back on and unlock it when you need it. 2. So what I mean is that the buttons work and the fingerprint scanner does too, but when I touch the screen it's like I'm not touching it, no response at all. Today it did the same thing, "fixed" it the same way, and now as I write this, the phone is currently not responding to touch. We are not sure why ZTE named their launcher as Stock Android as it confuses a lot of users. Magnet affects your phone causes the touch screen not working properly. After completing each step, test to see if the issue is fixed. I did check the box next to auto rotation in settings so it's not a … users, just do this information to repair Android system recovery not working: The phone is so accustomed to not getting calls that when it receives one, the screen doesn’t wake up on an incoming call. 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